Refund and cancellation policy

This policy applies to paid app analytics consulting engagements with API Toolkit Digital (onboarding funnel inventories, drop-off diagnostics, activation cohort studies, and funnel office hours). This site does not sell physical products or run checkout payments.

Eligibility

Refunds are considered when we fail to deliver agreed artefacts within the scope note through our fault, or when you cancel before work has meaningfully started under the rules below. Dissatisfaction with product outcomes (for example, activation rates after you ship changes) is not grounds for a refund; our work is advisory measurement, not a guarantee of growth.

Timeframe to request

Refund requests must be emailed to hello@api-toolkit.digital within 14 days of the invoice date for pre-start cancellations, or within 14 days of the stated delivery date if deliverables were not provided. Later requests are reviewed case by case.

Full refunds

A full refund of fees paid for an engagement is available if you cancel in writing before we begin discovery work (kick-off call held, credentials reviewed, or draft inventory started), and no deposit has been consumed on reserved calendar time beyond a nominal scheduling fee disclosed in the scope note.

Partial refunds

If you cancel after work has started, we refund the unused portion of fees after deducting time already spent at the rates in the scope note, plus non-recoverable third-party costs we incurred with your approval. Completed milestone deliverables already shared with you are non-refundable.

Non-refundable items

• Completed inventories, path maps, cohort reports, and written notes already delivered.
• Office-hours months already commenced.
• Deposits explicitly marked non-refundable in the scope note to reserve a start date within 10 business days.
• Third-party tools or data exports purchased on your instruction.

Refund process

Email hello@api-toolkit.digital with your invoice number, engagement name, and reason. We confirm receipt within three business days and aim to decide within ten business days.

Processing time and method

Approved refunds are returned via the original payment method within 10–14 business days of approval. Bank timelines may add a few days.

Cancellation and rescheduling

You may reschedule a kick-off once at no charge with at least five business days’ notice. Later reschedules or repeated moves may incur a rescheduling fee stated in the scope note. We may reschedule for illness or force majeure and will offer the next available slot.

Deposits

Some engagements require a deposit to hold a start week. Deposits convert to fees when work begins. If you cancel after the deposit lock date in the scope note, the deposit is non-refundable unless we fail to start within a reasonable time for reasons solely within our control.

No-shows

Scheduled working sessions missed without at least 24 hours’ notice count as delivered time for that slot. Office-hours sessions may be forfeited for that occurrence; we are not obliged to offer a makeup unless agreed in writing.

Work already started

Once discovery, instrumentation review, or drafting has begun, fees reflect progress. You remain entitled to any partial artefacts completed and paid for.

Exceptions

Nothing in this policy limits mandatory rights under UK consumer law where you contract as a consumer. Business clients contract under the scope note and these terms. Statutory rights that cannot be excluded remain unaffected.

Contact for refund requests

API Toolkit Digital · 42 St Maurices Road, Preston, TD11 2XG, United Kingdom · hello@api-toolkit.digital · +44 078 7378 3051.